Shipping Policy

At Bubbuddies, we take great care in preparing and sending your orders with love. 💛
Below you’ll find all the details about how and when your order will be shipped.

Order Processing Times

  • All orders are dispatched within 5–7 business days after order confirmation.
  • We always try our best to dispatch sooner where possible.
  • If you need your order urgently, please contact us — we’ll do our best to see if we can arrange an earlier dispatch.
  • If your order contains both in-stock and pre-order items, your order will be shipped together once all items are ready.
  • For faster delivery, we recommend placing separate orders for in-stock items.

Countries We Ship To

🌍 Worldwide Shipping Available

We are happy to offer worldwide shipping to our customers. Delivery availability and timeframes may vary depending on your destination and local postal services.

If you experience any issues placing an order from your country, please contact us and we’ll be happy to assist where possible.

Delivery Times

Once dispatched, your order will be delivered according to the following estimated timeframes (subject to carrier availability and customs processing):

Within Australia

  • Standard (Parcel Post): 2–4 business days within WA; 3–6 business days interstate
  • Express (Express Post): 1–2 business days within WA; 1–3 business days interstate

New Zealand

  • Standard: 6–10 business days

🌍 International (Worldwide)

  • Standard International: Estimated 6–15 business days (most deliveries arrive within 10–15 business days).
  • Delivery times may vary depending on your location, customs clearance, and local postal services.

📦 To check estimated delivery times for your specific country:
Please use the Australia Post delivery calculator:
👉 https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Simply calculate delivery from Kewdale, Western Australia to your destination country to view estimated delivery timeframes.

Shipping Partners & Tracking

  • All orders are shipped via Australia Post.
  • Tracking details will be provided once your order has been dispatched so you can follow your delivery.
  • Once the parcel leaves our warehouse and is marked as “dispatched”, Bubbuddies cannot guarantee transit times or be responsible for carrier or customs delays.

Duties, Taxes & Customs Fees

  • United States customers: You don’t need to worry about duties or import taxes — these are prepaid by Bubbuddies, so no additional fees will be charged on delivery. 💛
  • All other international customers: Import duties, taxes, and customs charges may apply depending on your country’s regulations.
    These fees are not included in the item price or shipping cost and are the customer’s responsibility.
  • Please check with your local customs office for more information before placing your order.
  • If a parcel is returned to us due to unpaid duties, an incorrect address, or refusal of delivery, no refund will be issued.
  • Additional shipping charges may apply if you request the parcel to be resent.

Pre-Order Items

  • Orders containing pre-order items will be shipped once all items are ready.
  • For faster delivery of available items, please place a separate order or contact us to discuss split shipping (additional charges may apply).
  • Estimated pre-order dispatch dates are provided as a guide only and are subject to change.

Shipping Costs & Refunds

  • Shipping costs are calculated at checkout and are non-refundable, unless due to an error on our part.
  • If a refund is approved, the original shipping fee will usually be deducted.

Address Accuracy & Returned Parcels

  • Please double-check that your shipping address and contact details are correct at checkout.
  • Bubbuddies is not responsible for delays or lost parcels due to incorrect information provided by the customer.
  • Parcels returned to us due to incorrect address, unpaid customs duties, or being unclaimed may incur reshipping fees.

Lost, Stolen or Damaged Parcels

  • Bubbuddies is not responsible for lost, stolen, or damaged parcels once shipped.
  • We recommend keeping your tracking details safe.
  • If an issue arises, we’ll happily assist you in lodging a claim with the carrier.

Need Help?

If you have any questions about shipping or need your order urgently, please contact us at
📧 contactbubbuddies@gmail.com — we’ll be happy to assist you.

✨ By shopping with Bubbuddies, you’re supporting a small business, and we truly appreciate you!